Should you need to lodge a claim, please contact our office via one of the following methods:
Claims procedure and conditions
Please contact our office as soon as possible in order to assist with the next process.
Do not admit liability to a third-party loss for damage or injury. Merely inform them that the matter will be investigated.
You are permitted to take reasonable measures to protect damaged property from further losses or damage.
For theft of property or money, it is necessary to report the loss to the police.
Useful After Hours Claims Numbers
When contacting any of the above-mentioned numbers, please ensure that you have the following information nearby:
- Policy Number
- Date of Loss
- Details of the Loss
What should You do if You have a complaint?
If you have any complaints about the service provided to you, you should take the following steps:
Contact us and tell us about your complaint.
If your complaint is not satisfactorily resolved within 24 hours, please contact the Compliance Officer on (07) 3229 2205 or put your complaint in writing and send it to us at the below address.
J W Bell & Associates Pty Ltd
Unit 2/273 Abbotsford Road, Bowen Hills QLD 4006
If the complaint cannot be resolved to your satisfaction within 21 days, you have to right to refer the matter to the Australian Financial Complaints Authority (AFCA).
Details for AFCA are:
Address: GPO Box 3, Melbourne VIC 3001
Phone: 1800 931 678
Fax [03] 9613 6399
Email: info@afca.org.au
Website: www.afca.org.au If you have any further questions about the financial services, please contact our manager on (07) 3229 2205.