Claims procedure and conditions
Any occurrence likely to give rise to a claim should be reported immediately. Refer to your Policy Schedule and Wording for terms of cover and confer with J W Bell.
A completed claim form will be required in most instances along with supporting documentation such as proof of ownership, two quotations for repairs and any applicable reports from repairers.
Do not admit liability to a third party loss for damage or injury. Merely inform them that the matter will be investigated.
You are permitted to take reasonable measures to protect damaged property from further losses or damage.
For theft of property or money, it is necessary to report the loss to the police
Useful After Hours Claims Numbers
When contacting any of the above mentioned numbers, please ensure that you have the following information nearby:
What should You do if You have a complaint?
If you have any complaints about the service provided to you, you should take the following steps:
Contact us and tell us about your complaint.
If your complaint is not satisfactorily resolved within 24 hours, please contact the Compliance Officer on (07) 3229 2205 or put your complaint in writing and send it to us at:
J W Bell & Associates Pty Ltd
GPO Box 2767 Brisbane QLD 4001
If the complaint cannot be resolved to your satisfaction within 21 days, you have to right to refer the matter to the Australian Financial Complaints Authority (AFCA).
Details for AFCA are:
Address: GPO Box 3, Melbourne VIC 3001
Phone: 1800 931 678
Fax  9613 6399
Website: www.afca.org.au If you have any further questions about the financial services please contact the manager on (07) 3229 2205.